FAQ

These should help you find the additional information you require - if you can't find the answer to your question, don't hesitate to contact us.
 

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    Why haven't I received my confirmation email after ordering/registering/shipment?

  • Please check your Spam Folder - 99% of the time, you will find it there. It's also possible that you entered the wrong email address. If you still have problems, go back to the store, please email us.
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  • What forms of payment do you accept?

  • PayPal
  • Credit cards accepted: MasterCard and Visa Credit cards
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    How can I change my order?

  • We processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service.
  • If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
  • There is a $10.00 per unit restocking fee for all returns. The shipping and handling charges that were included on your order will not be refunded. You are responsible for the cost of shipping the returned product to Arcter (or its agent). We recommend that you use a method of shipping that provides a tracking number and proof of delivery. Arcter (or its agent) is not responsible for any package that it has not received.
  • What is your return policy?

  • 30-Day Return Policy:
  • If you believe there is a quality issue with your product, or you have received an incorrectly shipped product, or you have ordered incorrectly, or you are not happy with your purchase, then you may return the product in as-new condition and in its original packaging for a refund of the purchase price that you paid for the product, subject to the below terms. All returns must be made within 30 days, and the 30-day deadline will start 7 days from when the order ships, regardless of when you actually receive your product. So if there is an issue or you are unsatisfied, please be sure to process your return promptly after receiving your product by following the Product Return Instructions below.
  • Product Return Instructions:
  • We will not accept any items for return after 30 days (see above for details on when the 30-day deadline begins).
  • Please include the following information in an email to Customer Service AND with your returned product:
    • Your order confirmation number
    • Your first and last name
    • Your email address
    • Your mailing address
    • Your phone number
    • Specify the product you are returning and why?
  • We recommend that the items be returned to us using a mail or shipping service that provides tracking, delivery confirmation and insurance.
  • Please allow approximately 3-4 weeks from when we receive your returned product for your return to be processed.
  • What Countries do you Ship to?

  • WORLDWIDE! We ship products all Over the World – to well over 210 Worldwide destinations.
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  • Will I be notified when my order ships?

  • YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number.
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